We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
What are TEABALLS Organic?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
What distinguishes the classic TEABALLS from the TEABALLS Bio?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
What are plant extracts?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Varieties and products
Which of our varieties are organic?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
Which of our varieties are not organic?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How are TEABALLS made?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
How long do TEABALLS last?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Use and preparation
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Purchasing and shipping
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to PO boxes?
Yes, we ship to PO boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Miscellaneous
How can I contact customer service?
You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER] .
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL] .
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS] .
